Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and SyncxLabs Pty Ltd (ABN to be updated) ("SyncxLabs", "we", "us", or "our"), the operator of the Agent Sync platform accessible at agent.syncxlabs.com ("Platform").

By creating an account, subscribing to a plan, or otherwise accessing the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Refund and Dispute Policy. If you do not agree, you must not use the Platform.

If you are accepting on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of Services

Agent Sync is a cloud-based field operations management platform that enables organisations to:

• Create, assign, and manage work orders for field team members
• Track GPS-based check-ins and geofenced job locations
• Collect proof-of-work including photos, signatures, and checklists
• Generate operational reports and performance analytics
• Manage client portals and recurring work order schedules

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice where practicable. Where a material change affects your subscription, we will provide at least 30 days' notice by email.

3. Account Registration

3.1 Eligibility

You must be at least 18 years of age and legally capable of entering into contracts under applicable Australian law to create an account.

3.2 Account Information

You agree to provide accurate, current, and complete information when registering and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3.3 Organisation Accounts

When you create an organisation on the Platform, you become the Organisation Owner. You may invite additional team members ("Members") up to the limit permitted by your subscription plan. You are responsible for ensuring all Members comply with these Terms.

3.4 Security

You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other security breach.

4. Subscription & Billing

4.1 Plans

Agent Sync is offered on the following monthly subscription plans (all prices in Australian Dollars, inclusive of GST where applicable):

• Starter — AUD $75 / month, up to 10 team members
• Growth — AUD $180 / month, up to 30 team members
• Professional — AUD $350 / month, up to 70 team members
• Enterprise — AUD $600 / month, up to 150 team members

4.2 Payment Processing

Payments are processed securely by LemonSqueezy, our third-party payment processor. By subscribing, you also agree to LemonSqueezy's terms of service. We do not store your full payment card details on our servers.

4.3 Billing Cycle

Subscriptions are billed on a monthly basis, commencing on the date of your first payment ("Billing Date"). Your subscription will automatically renew each month unless cancelled prior to the renewal date in accordance with clause 10.

4.4 Price Changes

We may change subscription prices with at least 30 days' notice via email. Continued use of the Platform after the price change takes effect constitutes your acceptance of the new price.

4.5 Taxes

Prices displayed include GST where applicable for Australian customers. If you are located outside Australia, additional taxes may apply in accordance with your local laws, which are your responsibility to determine and pay.

4.6 Failed Payments

If a payment fails, we will attempt to notify you by email. Access to the Platform may be suspended if payment is not received within 7 days of the failed payment attempt. We reserve the right to terminate your account for non-payment after 30 days.

5. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable Australian or international law or regulation
• Upload, transmit, or distribute any content that is unlawful, harmful, defamatory, or infringing
• Attempt to gain unauthorised access to any part of the Platform or its related systems
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the Platform without our prior written consent
• Circumvent, disable, or interfere with security features of the Platform
• Resell, sublicense, or commercially exploit the Platform without our prior written consent
• Impersonate any person or entity or misrepresent your affiliation with a person or entity
• Use the Platform to conduct surveillance or tracking of individuals without their knowledge or consent

We reserve the right to suspend or terminate accounts that breach this clause without notice or refund.

6. Intellectual Property

6.1 Our IP

The Platform, including all software, design, trademarks, logos, and content created by SyncxLabs, is the exclusive property of SyncxLabs Pty Ltd and is protected by Australian and international intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without prior written consent.

6.2 Your Data

You retain full ownership of all data, content, and information you upload or submit to the Platform ("Customer Data"). By using the Platform, you grant SyncxLabs a limited, non-exclusive, royalty-free licence to store, process, and transmit your Customer Data solely to provide the services described herein.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Platform, you grant us a perpetual, royalty-free licence to use that feedback without restriction or compensation to you.

7. Data & Privacy

We collect and process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy (available on request at [email protected]) for full details of how we collect, use, and protect your personal information.

We implement industry-standard security measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Upon termination of your account, we will retain your Customer Data for a period of 30 days, after which it will be permanently deleted from our systems unless we are required to retain it by law.

8. Limitation of Liability

To the maximum extent permitted by law (including the Australian Consumer Law):

• The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• SyncxLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business, or goodwill, arising out of or in connection with your use of the Platform.
• Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total amount paid by you to us in the 3 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian legislation.

9. Indemnification

You agree to indemnify, defend, and hold harmless SyncxLabs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Platform in violation of these Terms
• Your Customer Data infringing the intellectual property or other rights of a third party
• Your violation of any applicable law or regulation

10. Termination

10.1 Cancellation by You

You may cancel your subscription at any time via the Billing section in your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. You will retain full access until that date.

10.2 Termination by Us

We may suspend or terminate your account immediately and without notice if you breach these Terms, engage in conduct that we reasonably believe is harmful to us or other users, or fail to pay subscription fees.

10.3 Effect of Termination

Upon termination, your right to access the Platform ceases. Clauses 6, 8, 9, and 12 survive termination.

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and update the "Last updated" date above. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree, you must stop using the Platform and cancel your subscription.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising under or in connection with these Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

• Company: SyncxLabs Pty Ltd
• Email: [email protected]
• Website: syncxlabs.com